P&A Home Mate LTD
Terms and Conditions
P&A Home Mate LTD are completely dedicated to providing the very best service to all our customers.
If you have any suggestions or comments please contact us.
Our contact details:
P&A Home Mate Ltd
P&A Home Mate Ltd (P&A Home Mate Ltd Ltd) – Company No.09061407
VAT Registered No. GB 193428683
Terms and Conditions
1. Making a Purchase
The following terms and conditions apply to all transactions made on www.home mate-shop.co.uk
The placement of an order indicates your acceptance of these terms and conditions. Please read them carefully and print a copy for future use. To order goods through this website you must be at least 18 years of age and accept delivery within the UK. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.
IT IS IMPORTANT THAT YOU DO NOT SCHEDULE OR COMMENCE ANY INSTALLATION WORK UNTIL YOUR GOODS HAVE ARRIVED AND HAVE BEEN CHECKED.
P&A Home Mate is a mail order company only. We do not have any show rooms and we do not allow collections or returns in person to our warehouse.
2. Order Acceptance and Processing.
Your order is accepted and a contract is formed between P & A Home Mate Ltd and you when we despatch the goods you have ordered and not before. A contract is not formed at the point in time that payment has been taken from you by P & A Home Mate Ltd., nor at the point in time that you receive an email from P & A Home Mate acknowledging receipt of your order. Until the goods are despatched the order may not be accepted by P & A Home Mate or may be cancelled by you. Any email or other acknowledgment of your order is merely to report that your request has been received and will be looked at, and does not in any way denote acceptance of your order regardless of any wording on the email. P & A Home Mate reserves the right, at any time prior to acceptance, to refuse any order or any part of an order, or to require further or better information to enable it to evaluate and/or process the order.
In addition, in terms of saving and accessing order agreements. We store the contracts content and send you the details of your order as well as our general terms via e-mail. You can find the terms here at all times. The details about your recent orders can be found in your customer login.
3. Description of Goods
All images, descriptive matter, specifications and advertising on our site are for the sole purpose of giving an approximate description of the goods. All specifications given to the Customer are approximate and intended as a guide only. We always endeavour to ensure all product descriptions are correct, but advise customers to seek technical advice from qualified sources prior to ordering products and any work to be carried out.
Whilst we make every effort to reproduce the colours of the products correctly slight variations may occur during the print and photography process.
Please note that certain products such as floor panels, tiles, furniture etc. may need some alteration to suit specific requirements, such as pipe work, space constraints and designs. Any such alterations are carried out at the customers own risk, and as such the product guarantees may be rendered invalid.
We advise you to buy tiles and borders from the same range as the tiles may be sourced from different suppliers which may result in a slight variation in size and colour.
The colours of goods may vary slightly from that shown on the website due to limitations of browser software and monitors. It should be noted that natural products will vary in terms of shading.
5. Special Orders
Special orders are hand-made to customers own specification and therefore cannot be cancelled. Please bear in mind that as these products are bespoke delivery times may vary.
6. Payment and Price
We are entitled to make adjustments to the price to take account of any increase in our supplier's prices or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong whether or not the order has been confirmed. Any price changes will be advised and agreed prior to accepting your order. We ask that all goods be paid for on completion of order and that all funds are cleared prior to delivery. We accept most major credit and debit cards such as VISA, MASTERCARD and MAESTRO On the order you must provide us with your exact billing address and telephone number - the address and telephone number your credit card bank has on file for you. Incorrect information will cause a delay in processing your order.
In the event that there is a pricing error on the website or in our printed catalogues then P&A Home Mate will not be bound to honour any orders made at that price.
PLEASE NOTE: We only accept Debit/Credit card payments from cards registered to an address within the UK.
Trade pricing. In some cases for presentation purposes, prices may be rounded to the nearest pound – however all prices will be fully detailed (including pence) in your shopping basket and in the checkout process. Prices are presented including VAT. Please note your order will be billed inclusive of VAT. VAT will be taken up front and is the trade account holders responsibility to claim it back.
7. Delivery Information
We aim to deliver most products within 28 working days if possible; however some made to order items may take longer. Please note however that all delivery dates given are only and always provisional. Goods are subject to availability and delay in delivery of goods is sometimes outside of our control. All orders must be delivered within 30 days.
P&A Home Mate strongly advises you not to book your installers or engage in any preparatory work until full receipt of your goods. If any item is out of stock, a P&A Home Mate sales advisor will email or telephone you to advise you of the expected delivery date.
If an order cannot be successfully completed due to the purchaser being unable to accept the goods on the date agreed, then a redelivery charge may be applicable. This cost would then be borne by the purchaser.
If goods are ordered over the weekend or on a bank holiday the order date is taken as the following working day for delivery purposes. If a delivery would normally fall due over the Christmas shut down period the delivery period may be extended to a later date.
After completion of your order please check your receipt and ensure that all the details are correct. If you are in any doubt please contact our sales department immediately as post delivery changes take time and can be an inconvenience to you.
Please ensure that all goods are checked by yourself and we ask that any problems or damages are reported to our customer care team on 01482 839883 as soon as reasonably possible.
As soon as we have delivered the goods to your door you will be responsible for them. We will only deliver to the address on the order and goods will not be left without a signature unless authorised by the person named on the order. From the time of receipted delivery of the goods, any loss or damage to the goods shall be at your own risk.
Please check your tiles, floor panels, carefully before fixing. Shade variation is a design feature of most of our tiles. If for any reason you are not happy with the shade of your tiles, we cannot accept the responsibility after the tiles have been fixed. Fixing the tiles to a substrate means that you have accepted the tiles in their present state so no refunds or replacements will be offered. Please ensure you are happy with the shade of your tiles before you start any project.
8. Our Liability
If you are acting in the course of a business, trade or profession (a business user) we shall under no circumstances whatever be liable to compensate you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with the Contract. For the avoidance of doubt, we shall have no liability to compensate you in relation to your use of the Website or its content whether arising in tort (including negligence), contract, for breach of statutory duty or otherwise, except for any refund we make under any other agreement between us or otherwise at our discretion.
Without prejudice, if you are acting as a business customer in your ordering and/or purchasing of Products, we accept no liability (whether arising in contract, tort (including negligence), for breach of statutory duty or otherwise) for any of the following losses:
Our total liability to you in respect of any other losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of the Products you have purchased.
9. Cancellations and Returns
In the unlikely event that you are not satisfied with your purchase for any reason, you have the right to cancel your order within 14 working days from the day after the date of delivery. To exercise your right of cancellation you must give written notice by post, email or fax, giving details of goods ordered and the delivery details. For full details of how to return goods please contact our customer service team on 01482839883or send email to email@example.com
All non faulty goods must be returned within 14 working days starting from the day after receipt of the goods, and we ask that all goods are returned safely and in their original packaging. Within the 28 days we will refund the total amount paid for the returned goods, less the cost incurred by us for collection. Returns outside 28 days will not be accepted. Any returns notified after 14 days but within 28 days may be subject to an additional 20% restocking charge. Where the goods are being returned because they are faulty, incorrect or damaged then we will meet the cost of the return, but we ask that you allow us to nominate the carrier.
Should you decide to return goods yourself via a courier service of your own choice then please note that this is done entirely at your own risk, and you should always ensure that you obtain proof of postage / delivery for your reference. Always inform our customer care team regarding the details of any goods you intend to return. Please note that we can only accept returned items from registered courier services, and that customers are unable to return items in person.
Please ensure that all goods are checked by yourself and we ask that any problems or damages are reported to our customer care team on 01482839883 or firstname.lastname@example.org as soon as reasonably possible.
With credit orders no returns are allowed after the 14 day cooling off period.
It is not unusual to have 2% - 3% of the tiles broken to some degree (e.g. chipped edges). Any amount up to 10% is still considered acceptable. These damaged tiles can be used for the cuts you will need to make. If breakage is above 10%, we would ask you to have it noted on the logistics receiving document and take pictures. Please ensure that all goods are checked by yourself and we ask that any problems or damages are reported to our customer care team on 01482839883 as soon as reasonably possible.
10. P&A Home Mate Guarantee
At P&A Home Mate we know price is important and that’s why we put so much effort into getting it right and accurate as much as possible.
You will own the goods once we have received your payment in full. We will issue you with an electronic invoice once we have dispatched the goods to you. Failure by us to enforce any of these terms and conditions will not affect our right to enforce the rest of these terms and conditions. These terms and conditions are subject to change at any time without prior notice to you.
All our products are covered by a 12 month guarantee unless specified otherwise.
Terms and Conditions do not affect your statutory rights.
All rights in the site design, text, graphics and other content, interfaces, and the selection and arrangements thereof belong to P&A Home Mate Ltd. All rights are reserved save as set out below. Permission is granted to electronically copy and to print hard copy portions of this site for the sole purpose of placing an order with P&A Home Mate or using this site as a shopping resource. Any other use of materials on this site, including reproduction for purposes other than those noted above, modification, distribution, or republication is strictly prohibited.
Access to, use of and shopping at www.homemate-shop.co.uk, and any other sub domains is provided by P&A Home Mate Ltd. on the terms and conditions as stated on this page.
By using and or continued use of the websites and associated sub domains, you agree to be bound by these terms, which shall take effect immediately on your first visit to the website. If you do not agree to be bound by all of the following terms please do not access, use and shop at www.home mate.co.uk
Addition to Copyright
P&A Home Mate make every effort to provide unique and useful information and updates to its customers regarding: new products, new offers, special offers etc.
All of the content presented in any shape or form located on the website is professionally authored and the sole ownership of P&A Home Mate Ltd. You may not copy, reproduce, republish, disassemble, decompile, reverse engineer, download, post, broadcast, transmit, make available to the public, or otherwise use of content in any way except for your own personal, non-commercial use. You also agree not to adapt, alter or create a derivative work from P&A Home Mate.co.uk except for your own personal, non-commercial use.
Any persons, websites and website owners, but not limited to, in breach might be pursued by P&A HOME MATE LTD.
15. Disclaimer and Limitations on P&A HOME MATE LTD) Liability
WITHOUT PREJUDICE TO STATUTORY RIGHTS AFFORDED TO PURCHASERS OF PRODUCTS, THE INFORMATION AND MATERIALS CONTAINED IN THIS SITE, INCLUDING, WITHOUT LIMITATION, TEXT, GRAPHICS, AND LINKS, ARE PROVIDED ON AN "AS IS" BASIS WITH NO WARRANTY, AND IN PARTICULAR, P&A HOME MATE LTD) DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS SITE IS ACCURATE, COMPLETE OR CURRENT, OR THAT USE OF THE SITE IS FREE OF RISK OF VIRUSES OR OTHER DAMAGE. PRICE AND AVAILABILITY INFORMATION IS SUBJECT TO CHANGE WITHOUT NOTICE. PRODUCTS PURCHASED FROM P&A HOME MATE LTD AND RELATED SERVICES, WHICH ARE PROVIDED BY P&A HOME MATE , ARE WARRANTED IN ACCORDANCE WITH LAW, AND NOTHING HEREIN IS TO BE TAKEN TO EXCLUDE OR RESTRICT ANY RIGHTS, WHICH APPLICABLE LAW GRANTS TO CONSUMERS IN RESPECT OF SUCH PRODUCTS OR SERVICES. INDIVIDUAL PRODUCTS MAY BE THE SUBJECT OF ADDITIONAL WARRANTIES OR GUARANTEES GIVEN BY THEIR MANUFACTURERS DIRECTLY. SUCH WARRANTIES ETC. ARE NOT ENFORCEABLE AGAINST P&A HOME MATE, BUT ONLY AGAINST THE PERSON GIVING THEM.
P&A HOME MATE LTD) ARE RETAILERS AND NOT TECHNICAL EXPERTS IN THE FIELD OF HEATING, PLUMBING,TILING OR BATHROOM INSTALLATION,ETC. P&A HOME MATE LTD. ACCEPTS NO RESPONSIBILITY FOR ANY DAMAGE CAUSED BY YOUR RELIANCE ON ANY SUCH ADVICE.
P&A HOME MATE RESERVES THE RIGHT TO AMEND THE TERMS OR TERMINATE THE TRADE ACCOUNT SCHEME AT ANY TIME. ANY SUCH CHANGES WILL BE DOCUMENTED ON THIS WEBSITE.
THE QUANTITY OF STOCK SHOWN ON THE WEBSITE FOR EACH ITEM IS AUTOMATICALLY UPDATED EVERY DAY, BUT SHOULD BE USED AS A GUIDE ONLY, AND IT DOES NOT GUARANTEE THAT STOCK CAN BE ALLOCATED TO AN ORDER. WHILST P&A HOME MATE WILL MAKE EVERY EFFORT TO ENSURE THE QUALITY SHOWN IS ACCURATE, WE CANNOT BE HELD LIABLE FOR ANY ERRORS THAT MAY OCCUR FROM TIME TO TIME WITH REGARD TO STOCK AVAILABILITY. CUSTOMERS WILL BE ADVISED OF ANY SHORTAGES BY OUR SALES TEAM.
These terms and conditions, and all transactions relating to this website and all non-contractual obligations arising from any transaction carried out on this website are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions.